Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?
You can reach our customer support team by visiting our Contact Information page or by emailing info@turnna.com. You can also call us at +447537102951.
Where do you ship to?
We ship exclusively to the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
Delivery is always FREE for all orders within the United Kingdom, with no minimum spend required.
How long will it take to get my order?
Order Cutoff Time: 5:00 PM (London Time).
Order Handling Time: 1 to 2 business days (Mon–Fri).
Transit Time: 4 to 7 business days (Mon–Fri).
Estimated Total Delivery Time: 5 to 9 business days.
For more details, please read our Shipping Policy.
Is my payment data safe with you?
All transactions are encrypted using advanced SSL technology. We comply with regulatory requirements and do not store full payment details on our servers.
What payment method do you accept?
We accept Visa, MasterCard, American Express, and Maestro. We also support Apple Pay, Google Pay, Shop Pay, and PayPal. Read our full Payment Policy in the footer.
Where can I learn more about store policies?
You can review our Terms of Service, Privacy Policy, and Return & Refund Policy via the links in our website footer.
The estimated delivery time has expired. Where is my order?
If your order is delayed, check the status via our Track My Order page. If you have not received your package 3 days after the expected delivery date, please Contact Us immediately.
How long do I have to request a return?
We offer a 30-day return window. You have 30 days from delivery to initiate a return. Please refer to our Return & Refund Policy for full instructions.

Still Have Questions?

Store Name: Turnna
Operated by: SOLROSY LTD (Company ID: 17040452)
Service Hours: Monday to Friday, 09:00 – 18:00 (London Time)